Front Office Operations & Guest Services Certification

About this certification

Master the front desk: check-in/out, PMS systems, guest communication, complaint handling and the art of creating memorable arrivals and departures.

Designed in collaboration with leading hospitality and cruise operators, the Front Office Operations & Guest Services Certification program combines academic rigour with hands-on industry exposure. Participants graduate with the practical competencies, professional network and recognised credential needed to advance in front office & guest services.

What you'll learn

• Check-in & check-out
• Property Management Systems (Opera, Fidelio)
• Telephone etiquette
• Reservations handling
• Cashiering & folio management
• Complaint resolution

Who it's for

Working hospitality professionals, recent graduates and career-changers seeking a recognised credential in front office & guest services. No prior experience required.