Five-Star Service Standards & Forbes Excellence

About this certification

Master the service rituals and standards that define Forbes Five-Star and Leading Hotels of the World — anticipatory service, personalisation and luxury culture.

Designed in collaboration with leading hospitality and cruise operators, the Five-Star Service Standards & Forbes Excellence program combines academic rigour with hands-on industry exposure. Participants graduate with the practical competencies, professional network and recognised credential needed to advance in luxury & boutique hotels.

What you'll learn

• Forbes service standards
• Anticipatory service
• Guest profiling & personalisation
• Body language & poise
• Discreet service
• Recovery with grace
• Luxury brand culture
• Mystery shopper readiness

Who it's for

Working hospitality professionals, recent graduates and career-changers seeking a recognised credential in luxury & boutique hotels. Some prior hospitality exposure is recommended.