Concierge Excellence & Luxury Guest Relations

About this certification

Concierge mastery for five-star and boutique hotels — destination expertise, VIP handling, special requests and the Les Clefs d'Or service philosophy.

Designed in collaboration with leading hospitality and cruise operators, the Concierge Excellence & Luxury Guest Relations program combines academic rigour with hands-on industry exposure. Participants graduate with the practical competencies, professional network and recognised credential needed to advance in front office & guest services.

What you'll learn

• VIP profiling & recognition
• Destination expertise
• Restaurant & ticket networks
• Special requests fulfilment
• Cultural intelligence
• Discretion & privacy
• Loyalty programs
• Concierge technology

Who it's for

Working hospitality professionals, recent graduates and career-changers seeking a recognised credential in front office & guest services. Some prior hospitality exposure is recommended.