Certified Hospitality Supervisor Program

About this certification

Develop the supervisory skills needed to lead hospitality teams, manage shifts, handle guest escalations and uphold five-star service standards.

Designed in collaboration with leading hospitality and cruise operators, the Certified Hospitality Supervisor Program program combines academic rigour with hands-on industry exposure. Participants graduate with the practical competencies, professional network and recognised credential needed to advance in hospitality core.

What you'll learn

• Team leadership
• Shift management
• Performance coaching
• Guest recovery
• SOP enforcement
• Quality audits
• Health & safety
• Communication

Who it's for

Working hospitality professionals, recent graduates and career-changers seeking a recognised credential in hospitality core. Some prior hospitality exposure is recommended.